Creating and Editing Private-Network Groups

The Talk2Me Private Network Platform Manager allows authorized administrators to view, create, and modify supported communication groups within their private network.

Groups help organize radios by team, department, location, job function, family, event, or another operational need.

Open the Group List

1. Open the Talk2Me Private Network Platform Manager.
2. Select Company on the login screen.
3. Enter the account name and password assigned to your private network.
4. Select Login.
5. Locate My Group in the left navigation menu.
6. Expand My Group.
7. Select Group List.

The number displayed beside My Group may indicate how many groups are currently available to the company account.

Information in the Group List

Depending on the network and account permissions, Group List may display:

• Group name
• Number of users
• Call duration
• Group administrator settings
• Creation date
• Notes
• Available editing or management actions

Some fields may be controlled by Talk2Me or limited by the account configuration and may not be editable by the customer.

Create a New Group

1. Open My Group from the left menu.
2. Select Create Group.
3. Confirm that the correct company account is selected.
4. Enter the new Group Name.
5. Select the available Call Duration when applicable.
6. Enter optional notes describing the group’s purpose.
7. Select Save.
8. Confirm that the platform displays a successful creation message.
9. Return to Group List.
10. Confirm that the new group appears.

Do not create duplicate groups as a workaround when the first group does not appear immediately. Refresh the page and confirm whether the original group saved successfully.

Choose a Group Name

Use a short, clear name that radio users can recognize on a small display.

Examples include:

• Main
• Dispatch
• Security
• Sales
• Service
• Maintenance
• Warehouse
• Farm Operations
• Family
• Road Trip
• Emergency Coordination

Avoid group names that:

• Are nearly identical to another group
• Are unnecessarily long
• Contain unsupported symbols
• Are difficult to distinguish on a radio display
• Could be confused with a person, username, or another private network
• Could be mistaken for an official emergency service

Group Availability on Radios

Creating a group in Platform Manager does not always mean every radio will immediately see or use it.

A radio may also need to:

• Be assigned to the group
• Refresh its private-network connection
• Restart
• Reopen the Group menu
• Receive an approved configuration update

After creating or changing a group, allow time for the information to synchronize.

Confirm the group on a radio

1. Confirm that the radio is connected to the correct private network.
2. Press Menu.
3. Select Group.
4. Review the available groups.
5. Select the new or updated group.
6. Press OK.
7. Confirm that the group name appears on the main screen.

Edit an Existing Group

1. Open My Group.
2. Select Group List.
3. Locate the group you want to change.
4. Find the Operation column for that group.
5. Select Edit.
6. Update the available information, such as:
   • Group name
   • Call duration
   • Notes
   • Other permitted settings
7. Select Update.
8. Confirm that the platform displays a successful update message.
9. Select Return to the List.
10. Confirm that the revised information appears in Group List.

Call Duration

The platform may allow an administrator to select a maximum continuous group-call duration.

Available values may vary by account or platform configuration. Examples may include:

• 30 seconds
• 60 seconds
• 120 seconds
• 180 seconds

Call duration controls the maximum length of one continuous transmission. It does not determine how long the group remains active or available.

Choose a duration that supports clear communication without allowing one user to hold the group for an unnecessarily long period.

Plan Your Group Structure

Before creating several groups, consider:

• Who needs to communicate together
• Whether every radio needs every group
• How users will identify the correct group
• Whether departments need separate communication
• Whether a shared main group is also needed
• How many groups users can reasonably navigate
• Who will manage group membership and future changes

Example: company with multiple teams

• Company Main
• Dispatch
• Sales
• Service
• Management

Example: farm or large property

• Main
• Equipment
• Field Team
• Maintenance
• Family

Avoid creating unnecessary groups that make radio navigation confusing.

Changes Do Not Appear on the Radio

1. Confirm that the group was successfully saved.
2. Refresh Platform Manager.
3. Confirm that the radio is assigned to the group.
4. Restart the radio once.
5. Allow several minutes for synchronization.
6. Open the radio’s Menu.
7. Select Group.
8. Review the available group list.
9. Confirm that the radio has cellular data or supported Wi-Fi.
10. Confirm that the radio is connected to the correct private network.
11. Confirm that the correct radio IMEI is assigned in Platform Manager.

Unable to Create or Edit a Group

A group-management option may be unavailable when:

• The account does not have administrator permission.
• Customer group management is not enabled.
• The maximum allowed number of groups has been reached.
• A required field is incomplete.
• The group name contains unsupported characters.
• The Platform Manager session has expired.
• The network configuration requires Talk2Me assistance.

Try:

1. Reviewing the page for a warning or validation message.
2. Confirming that all required fields are complete.
3. Using a shorter group name without unusual symbols.
4. Refreshing the page.
5. Signing out and signing back in.
6. Trying a current version of Chrome, Edge, Firefox, or Safari.
7. Opening Platform Manager in a private or incognito window.

Renaming or Removing a Group

Do not remove or significantly change an active group without confirming how it is being used.

Renaming or removing a group may affect:

• Radio group lists
• Dispatch or operational procedures
• User assignments
• Existing workflows
• Employees, family members, or volunteers relying on that group
• Training materials or written procedures

Before removing or renaming a group:

1. Confirm which radios are assigned to it.
2. Notify affected users.
3. Determine whether a replacement group is needed.
4. Document the intended change.
5. Confirm that an authorized administrator approved the change.

When no delete option is available, submit a Private Network Support request rather than attempting another workaround.

Still Need Help?

Submit a Private Network Support request when:

• A new group cannot be created.
• An existing group cannot be edited.
• A saved group does not appear on radios.
• Radios need to be added to or removed from a group.
• A group must be renamed or removed.
• Group permissions appear incorrect.
• The available group limit needs review.
• Customer group management is not available.

Information to include

• Customer or company name
• Private-network name
• Platform Manager account name or email
• Group name
• Radio IMEIs or usernames involved
• Number of affected radios
• Screenshot of Group List or the error message
• Description of the requested change
• Troubleshooting already completed
• Existing support-ticket number

Never include your Platform Manager password, Wi-Fi password, Support Center password, or payment information.

Related Guides

• What Is a Talk2Me Private Radio Network? 
• How to Sign In to the Private Network Platform Manager 
• Managing Your Platform Manager Profile and Password 
• Adding, Removing, Replacing, or Suspending a Private-Network Radio 
• How to Select and Use Groups and Channels 
• How to Switch Between Public and Private Networks 

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