Managing Your Platform Manager Profile and Password

The User Profile section of the Talk2Me Private Network Platform Manager contains the primary account information associated with your private network.

Authorized administrators may use this page to review or update supported contact information and change the Platform Manager login password.

Open Your User Profile

1. Open the Talk2Me Private Network Platform Manager.
2. Select Company on the login screen.
3. Enter the account name and password assigned to your private network.
4. Select Login.
5. Select User Profile from the left navigation menu.

The User Profile page may open automatically after a successful login.

Information Available in User Profile

Depending on your account permissions, the page may display:

• Company name
• Primary contact
• Renewal contact information
• Telephone number
• Platform Manager account name
• Login password controls

Some company, account, or system-controlled fields may be managed by Talk2Me and may not be editable by the customer.

Review information regularly

Administrators should periodically confirm that:

• The primary contact is still authorized.
• The email address and telephone number are current.
• The renewal contact can receive and respond to service notices.
• Former employees or administrators no longer have access.
• The company or private-network information is accurate.

Update Contact Information

1. Open User Profile.
2. Review the current contact information.
3. Update the available contact, email, or telephone fields.
4. Check all entries for spelling and accuracy.
5. Select Update.
6. Wait for a successful update message.
7. Refresh the page and confirm that the new information appears.

Use a current email address and telephone number monitored by someone authorized to manage the private network.

Renewal Contact Information

The renewal contact should be someone who can receive and respond to communications involving:

• Private-network service
• Platform access
• Radio-account changes
• Billing or renewal questions
• Network administration
• Important service notices

Update this information when the responsible employee, family member, administrator, or organization contact changes.

When responsibility is transferred, the new contact should also confirm that:

• They can sign in to Platform Manager.
• The prior administrator’s access has been reviewed.
• Talk2Me has current contact information.
• Existing support tickets and service notices are not being sent to an inactive account.

Change Your Platform Manager Password

1. Open User Profile.
2. Locate the Login Password section.
3. Select Reset.
4. Enter the new password in the password-reset window.
5. Confirm the new password when requested.
6. Select Save.
7. Confirm that the platform displays a successful password-reset message.
8. Sign out.
9. Sign back in with the new password to verify that it works.

Update any authorized password manager only after confirming that the new password works.

Password and Account Security

Use a password that:

• Is unique to Platform Manager
• Is difficult for another person to guess
• Does not contain the company name, private-network name, or radio username
• Is shared only with authorized network administrators
• Is changed when an administrator leaves or access may have been compromised

Do not send your password through:

• Email
• Support tickets
• Text messages
• Screenshots
• Voicemail
• Public forums or social media

Talk2Me Support should not need your password to assist with the account.

Review screenshots before submitting them

Confirm that screenshots do not reveal:

• Your password
• Saved browser credentials
• Payment information
• Wi-Fi passwords
• Unnecessary personal information

The Update Button Does Not Work

1. Confirm that all required fields are completed.
2. Review the page for a red warning, validation message, or unsupported format.
3. Remove unnecessary spaces from the beginning or end of each entry.
4. Confirm that the telephone number uses supported characters.
5. Check that the email address is entered in a valid format.
6. Refresh the page and try again.
7. Sign out and sign back in.
8. Try a current version of Chrome, Edge, Firefox, or Safari.
9. Open Platform Manager in a private or incognito browser window.
10. Try another device or internet connection.

A field may remain unavailable when it is controlled by Talk2Me or the account does not have permission to edit it.

Changes Are Not Showing

1. Wait for the successful update message.
2. Refresh the page.
3. Confirm that you are signed in to the correct company account.
4. Sign out.
5. Close the browser.
6. Sign back in and review User Profile again.

When the old information still appears, submit a Private Network Support request and include the field you attempted to change, the expected information, and any error message.

Forgotten Password or Locked Account

When you cannot sign in to reach User Profile, submit a Private Network Support request and choose the closest available option, such as:

• Cannot log in to Platform Manager
• Platform Manager account assistance

Information to include

• Customer or company name
• Private-network name
• Platform Manager account name
• Associated contact email
• Exact error message
• Browser and device being used
• Screenshot of the login page or error
• Approximate date of the last successful login
• Existing support-ticket number

Do not include the old password or any attempted new password.

Still Need Help?

Submit a Private Network Support request when:

• You cannot update the account information.
• The company name is incorrect.
• The primary or renewal contact needs to be changed.
• The password-reset function produces an error.
• The account is locked, suspended, or unavailable.
• An unauthorized person may have accessed the account.
• An account field is not editable and requires Talk2Me assistance.

Talk2Me may verify your identity, role, and authorization before making account-level changes.

Related Guides

• How to Sign In to the Private Network Platform Manager 
• What Is a Talk2Me Private Radio Network? 
• Understanding Talk2Me Accounts and Customer Portals 
• How to Switch Between Public and Private Networks 
• How to Change Your Radio Username on PRS, CRS, or HamLink